The Outcomes Star™ is well established in Australia.
Triangle™ Associate Nick Karr has been facilitating training in Australia covering the full range of Outcomes Stars™ for over two years now and has received excellent feedback.
THE RECOVERY STAR™
Dannielle McLeish, Recovery Project Officer/Occupational Therapist, Albury-Wodonga Health, Victoria
“I am just writing to let you know how happy we are with the training you provided…the team is very impressed with the star and keen to use it… the Star is THE tool that will assist staff to transition from a paternalistic framework filled with assumptions to an informed, collaborative, recovery focused practice. I understood this when we embarked on this journey, however to see it in action is fantastic”.
Maureen Cuskelly, Psychiatric Clinical Nurse Consultant, Mental Health Education, Northeast Health Wangaratta, Victoria
“Your training has been a major part of reaching ‘the tipping point’ in change for us I think. I see a much bigger interest in introducing a recovery approach since you demonstrated the Recovery Star. I think the fact that it is so practical, visual and easy to use has been a selling point”.
Gail McNaul, Mental Health Team Leader, Centacare Ballarat, Victoria
“The Recovery Star is the most effective, easy to use tool I have seen in my career (over 30 years as a mental health nurse). The fact that it can measure and support change is fantastic because it now gives us evidence that what we do works. I have been looking for a tool for us to use…for the past nine years but never been satisfied with what I have come across…”
THE HOMELESSNESS OUTCOMES STAR™
Clair Wheeler, Project Leader, Housing & Community Building Division, Department of Human Services, Melbourne
“We are undertaking a pilot project to implement the Homelessness Star…a total of eight services are participating, and agencies began using the Star in July 2011. So far, feedback has been very positive with workers reporting that it has improved their practice and provided a focus on engaging with young people. Clients … are enthusiastic about using the Star”.
Yvonne Pallier, General Manager, Vincentcare – St Vincent de Paul Society, Perth
“The Outcome Star is a uniquely simple tool that represents a complex process, in our case; that of a consumers relationship with their worker over developing and recovering their life from mental illness and homelessness. What the Outcome Star actually does is provide a framework that supports this relationship with a focus on important outcomes and empowering the consumer. The Outcome Star makes the space for that level playing field and brings genuine equality into the collaboration between workers and consumers. It then affords us all the opportunity to review and evaluate the consumers’ objectives in their journey. This tool assists our staff to respond to consumers’ direction and pace with such a focus on achieving outcomes. It builds success and delivers change. I don’t know any other tool that can take this process and make it so transparent for everyone”.
Lisa Dalla-Zuanna, Network Director, Salvo Connect, The Salvation Army, Belmont, Victoria
“The Outcome Star is an invaluable tool for our sector, (Housing and Homelessness). It enables a clear direction for collaborating with a client to assess where the real need and support is required for that individual. The Star plan gives easy to understand direction for each point which enables the star to be used consistently with different staff, and the on line evaluation and reports systems give accurate easily understood information on collected and collated information. Creating ease for any agency needing backup information for funding and submissions. The Outcome Star has stopped us from trying to reinvent the wheel around outcomes and evaluations for clients”.
Sharon Spencer, Case Worker, NWAICA, Brisbane
“We have been using the Outcomes Star in an Aboriginal organisation with Juvenile Justice clients. It provides a holistic approach, addresses key areas and creates trust… My clients are getting fantastic outcomes and making rewarding life changes… and it’s simple to use. I have worked in government and non- government roles for the past 13 years and I can honestly say the Outcome star is the best tool for promoting and measuring change…”
THE FAMILY STAR™
Teresa Whyte, Family Support Coordinator, Centacare Tasmania, Hobart
“Thanks for the fabulous training. Everyone thoroughly enjoyed it, providing really good feedback… we’ve been looking for an outcome measurement tool in the area of Family Support for a number of years and strongly believe that the Family Star will meet our requirements. It was really fantastic from my perspective… and I can see where its use will enhance and in some ways simplify the work we do with our families. Fantastic”
THE WORK STAR™
Dianne Speakman, Head of Marketing & Communications, Work Ventures Ltd, Sydney
“The Work Star can be apPlied to many of our activities, and through the training and implementation process we’re finding that it’s changing the way we’re thinking the emphasis of our programs, as well as being able to help us assess our impact. The principles behind the Work Star are clear, and the simple processes and practical resources make it easy to communicate to multiple audiences. It’s been relatively easy to get buy in from across the organisation because people can immediately see what the Work Star can do for us – we’re quite excited about the possibilities”.
The Outcomes Star© Triangle Consulting Social Enterprise
See www.outcomesstar.org.uk for full details
