Client Participation: No Lip Service Here
Real client participation can range from the way in which you engage your clients in their personal service & support planning through to fully enabling clients to engage in decisions made in the wider community.
This two-day course is designed to help you to prepare a client participation plan that truly engages clients in the decision making processes relating to the services they access through your organisation.
NB: There will need to be a gap of at least 2 weeks between the two days of the course & tasks will be set for completion between the two days.
Aims
Having completed this course, participants will:
- understand the concept of client participation in practical terms;
- understand the benefits of effective client participation;
- be able to identify potential barriers to effective client participation & have strategies to overcome them;
- develop ideas for taking client participation forward in your organisation;
- develop a SMART implementation plan for increasing client participation in your organisation;
- have engaged clients/have a plan for engaging clients in the development of the client participation plan;
- understand how participation is central to funder requirements.*
*(I will need to work with your management team prior to the training identify your funder specific requirements relating to client involvement)
Who should attend?
This content is suitable for staff at all levels.
For maximum effectiveness we recommend that a mix of service delivery & supervisory staff attend, including one manager/supervisor with appropriate decision making ability.
This course is suitable for up to 16 trainees.
Further support
Butterfly Consultancy & Training can also offer on-going support regarding implementation of client involvement plans on a consultancy basis. Please contact me to discuss bespoke support packages & daily rates.
